Here I am again sharing my rants about Philhosting.net. I had another terrible encounter, as terrible as their services, with this local web host few hours after sharing my rants.
Well just to tell everyone, right there and then, I’ve been constantly monitoring my website—hour after hour just to see if there are any updates or if my issue has already been resolved.
To my surprise, I see this notification which bothered me:
This website has been suspend temporarily for some reason.
If you are the owner of this site, please contact our sales: sales@philhosting.net
I didn’t waste a single second to contact the sales team of this web host. What’s alarming? They didn’t give any word or explanation why they had to do so. So what the heck do I have to contact them if they will not just respond? They even DELETED that particular e-ticket / e-mail. I was so angry this afternoon and I feel like I want to explode and shout out loud. Now, I can’t access my website, e-mails, control panel, and everything on MY site at all. Good thing is I prepared for this. I was able to backup everything the past few days sensing that it would end up to this.
And also, the adsense links / advertisements under the notification is disturbing as well. What does it mean? Does Philhosting.net wanna make money from my TRAFFIC?
CHECKING OUT THE TERMS OF SERVICE (of Philhosting.net)
I. ACCOUNTS CAN BE REFUSED AND/OR DISCONTINUED AT PHILHOSTING COMPANY LTD. DISCRETION. This is a very careful and secure company and WE WILL check your customer input to confirm your information. Any irregularities will be cause for refusal. We do not have instant activation for this reason. but we do have HIGHLY satisfied customers on a clean service as a result!
My point: Oh well. At their discretion. But don’t I deserve to know why they had to suspend my account? They asked me to e-mail them but DID I RECEIVE ANY RESPONSE? NONE. NOT ANY WORD. THEY JUST DELETED MY FIRST E-MAIL about the suspension. What do I need to expect? That’s what they kept on doing to me, ignoring my e-mails.
II. SPAM Client shall not send bulk e-mail, commonly know as spam, from or through their account. Any use of Client’s account to send bulk e-mail shall be a material breach of this agreement and shall be grounds for immediate cancellation of Client’s account without notice.
My point: I admit. I sent them several e-mails after I get so pissed off already. But who wouldn’t get mad? I am being ignored. I’m a customer. I’ve paid for the services which they promised to deliver (and apparently they failed to do so) but none of them cared to reply at my e-mails. All I wanted was an assurance. I wanted to know the status of my request. I don’t wanna be left somewhere out there hanging, clueless on when they can really fix my website.
III. System resources. The most important limitation of a shared web hosting service is the resources allocation. System resources are mainly CPU RAM, which are used by softwares and your websites.
Host limits its customers to a 2% system resource usage. It is a maximum of 2% of the total system resources that can be used by a single customer. That applies to all clients hosted on the same server.
If client account uses too much system resources, Philhosting's support staff will notify the client.
My say: I wasn’t notified AT ALL.
In this situation, client have only two (2) solutions. Client can fix the situation by using less system resources of thier site content or client can migrate to a dedicated server. In some cases, where the use of resources would reduce the availability of services to other customers, client only given a maximum 48 hours to fix the situation or else account will be temporarilly suspended.
My say: I was advised to UPGRADE. I paid for it but nothing changed. I’m still encountering the problem I raised right before my web account has been suspended.
These rules are written to prevent misuse of the Philhosting?s offers (bandwidth, disk space and system resources) in order to give assure your entire satisfaction using the amazing Philhosting web hosting offers.
IV. Technical Support. Only email support is provided for all clients. Support is provided in first-come-first-server basis to make it fair to all the clients.
My say: Where is this email support they are talking about? I’m not getting any response to my e-mails!
OH WELL, THE PROMISES PART
I let you all be the judge. MISLEADING or NOT? DOES THE COMPANY LIVE TO WHAT IT IS PROMISING TO DELIVER?
CUSTOMER SUPPORT FEATURES:
• Online Flash Tutorials
• 24/7 Ticketed E-mail Support
• Online Knowledge Base
• 24/7 Server & Network Monitoring
• Online Manuals/Documentation
• Phone Support
 | Haven't tried the paid webhosting services except the free ones from yahoo but I did buy my domain from yahoo and I'm very satisfied with it. I guess if they're terminating your account, you should try out the more reliable webhosting companies outside the country. |
 | edarevalo wrote on Oct 30, '08, edited on Oct 30, '08 I sent my third e-mail requesting them to explain to me the reason of my suspension as well as to terminate my account and give me the details of my domain so I can start transferring it but they did not respond and just DELETED my e-ticket AGAIN. |
 | gemso wrote on Oct 31, '08, edited on Oct 31, '08 hmm so your documentation doesn't go to waste log it in here http://ripoffreport.com/ and try this http://howtocomplain.com/ =P results or resolutions not guaranteed but at least helps spread the word about lousy service. |
Comment deleted at the request of the thread owner.  | I myself was a victim of this company, I was duped by this company last year when I decided to transfer my domain registration with them from another domain registrar based in US. Please see the link below regarding my rant on this company. http://www.normandb.com/2009/03/unreliable-philhostingnet.htmlThey didn't even say or feel sorry for their mistake and they don't even have the courtesy to inform their clients on a timely manner that the service we requested from them was unsuccessful, I felt being duped, ripped off or scammed. |
 | Decided to switch webhost? http://www.hostingphil.com makes switching hosts quick and easy. We’ll even move your files and your databases from your old host to our servers for free. And that’s not all, we will give you 30 day free demo no commitment. Yes, we will gladly transfer your account over if the domain is currently hosted on a cPanel server. If you are not familiar to do any script reconfigurations or dns zone edits, we will do it as well. We will make sure everything is ok before changing the nameservers. It will be a zero downtime migration. Some of our clients from different webhost like: PHILHOSTING.NET dotster.com bluehost.com webfocus.ph shannhost.com etc. dywc801 dot net designbyjowy dot net acaramba dot net philippinecubersassociation dot org afredulla dot.com.ph stoicpassion dot com jervysantiagophotography dot com edgelacorte dot com photodito dot com rmmc dot edu.ph trc dot edu.ph jennyo dot net maruism dot com philtobo dot com randell dot ph g1atv dot com noelevz dot com crismangubat dot com bangonpinoy dot org uphlgazette dot net neosocketsaver dot com sidebandcambodia dot org pradoandsonsinc dot com ifphilippines dot net ram-fsip dot com scstambayan dot com mafeegroupofcompanies dot com etc…. Jerson www.hostingphil.com Tel: 3315085 Mobile: 09174069098 |
| thank GOd I moved to a new webhost and I love their tech support. an average of 10 minutes response time is great. =D
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Comment deleted at the request of the thread owner. Comment deleted at the request of the thread owner.  | There are so many web hosting around. But with us, reliability is our number one priority for our clients. In fact, it is the main requisite on choosing a good web host. When choosing web host, a lot of people based their decisions on offered disk space and bandwidth. Unless you already have a very popular website or blog, you will hardly even use 10% of your allocated bandwidth on most hosting plans around. The main factor on your decision, therefore, should be the reliability of your web host.
With us, our number one priority is to provide reliable and quality web hosting services to our customers, at the affordable price possible.
We have lots of freebies, one of them is Free Domain Dot Com For Life scheme. Yes we will pay your domain for life and your yearly domain registration for free as long as you hosted your sign up domains with us. 30-day money back guarantee, we do not scam just to earn money from our local and abroad clients. Reliability comes first from us. Our plans is risk free with 99.9% uptime guarantee as we make use of top #1 and top #2 world-class data centers in the world.
Our domain transfers are free. We provide free SSL certs and free whoisguard and true 24x7 tech support. Try sending us email anytime, we would respond to you faster than any local web hosts can respond to you. We offer CPanel transfers.
We do offer larger web space and traffic capacity beating down all local hosting company. As we do believe that web hosting should be affordable and cheaper but still maintain scalability and reliability to offer long lasting client relationship with us.
We accept local bank and SMS payments and not just credit cards. Kindly, try us today at www.vertito.com |
| There are so many web hosting around. But with us, reliability is our number one priority for our clients. In fact, it is the main requisite on choosing a good web host. When choosing web host, a lot of people based their decisions on offered disk space and bandwidth. Unless you already have a very popular website or blog, you will hardly even use 10% of your allocated bandwidth on most hosting plans around. The main factor on your decision, therefore, should be the reliability of your web host.
With us, our number one priority is to provide reliable and quality web hosting services to our customers, at the affordable price possible.
We have lots of freebies, one of them is Free Domain Dot Com For Life scheme. Yes we will pay your domain for life and your yearly domain registration for free as long as you hosted your sign up domains with us. 30-day money back guarantee, we do not scam just to earn money from our local and abroad clients. Reliability comes first from us. Our plans is risk free with 99.9% uptime guarantee as we make use of top #1 and top #2 world-class data centers in the world.
Our domain transfers are free. We provide free SSL certs and free whoisguard and true 24x7 tech support. Try sending us email anytime, we would respond to you faster than any local web hosts can respond to you. We offer CPanel transfers.
We do offer larger web space and traffic capacity beating down all local hosting company. As we do believe that web hosting should be affordable and cheaper but still maintain scalability and reliability to offer long lasting client relationship with us.
We accept local bank and SMS payments and not just credit cards. Kindly, try us today at www.vertito.com |
 | if you are looking for a reliable web host, you can try philwebservices.com.
im glad that i am a very satisfied client of philwebservices.com for more than a year now. fast and reliable hosting paired up with great tech support! i haven't had a downtime ever. they are not only a hosting company but they offer domain name registration, too. you can really save and get your money's worth because they have affordable plans to suit your different needs. i am just an individual website keeper but i also have a friend subscribed to their enterprise plans, and he says their company is really pleased, too.
check their website out to view their plans and other services. |
 | kubuntux wrote on Feb 6, '11, edited on Feb 6, '11 Get your site up and running with DomainWink web hosting. For only Php 65/month, you'll have a 2GB hosting space and 20GB bandwidth. Our January's uptime is 100%. What's more? We have a site builder with 800+ templates and we also have a one-click scripts installs, which means you can setup your own site (whether simple site or a blog site, or even ecommerce site) in minutes. We do not offer misleading "unlimited" or unbelievable (50GB space or so). Getting a hosting account with DomainWink is easy, with fully-automated sign up form. We accept Paypal and Bank Deposit/Transfer (through our corporate bank account from UnionBank). You'll be sure that we are a legal entity operating here in the Philippines. Do you want to transfer your website from your existing host to DomainWink? No problem, we can help you for free. Everything will be handled by our friendly staff. Visit us: http://www.domainwink.com |
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amazing Philhosting web hosting offers. 
